Our approach is to establish, document, implement, maintain and continually improve a quality management system that ensures that we consistently provide superior products and services based on our Client’s needs, which we enhance through ongoing measurement of customer satisfaction. Our quality is build on solid foundations:
Our mission is to develop a partnership with our Clients such that we clearly understand their needs and requirements, as this is paramount to a successful partnership.
We commit to the sound and thorough management of each and every site we control. Our flat and lean management structure, our high ratio of management to security personnel, our hands-on senior management involvement and our flexible management solutions ensure our success. We continually grow in expertise and as such, the basic fundamentals such as site control; uniform job descriptions and communication are systematically implements.
We provide carefully selected and inducted properly trained personnel who are suitable for their specific posts.
We operate on the credo: “document what you do and do what you document”.
Measurement is the key to our ongoing effectiveness and ranges from our overall customer comment card feedback system to site specific measurement processes.
We are unique in that we have an integrated management support structure that, in partnership with our Clients, continually analyses future scenarios while coping with day-to-day operations. In this way we trouble-shoot and innovate, providing new solutions, continually raising the quality bar.
As a manpower business, the development of skills has always been a crucial aspect of our approach. We understand the need to constantly improve our human capital. The Skills Development process has enabled us to formalise our focus on the development of skills.
Our training policy is linked to our objective and strategy of aggressive growth. It is also linked to the goals and objectives of the Poslec Seta. Our training centres offer specialised training programs that address the needs of learners. The training enables the Security Officers to perform their daily tasks with more insight. Training is aimed at not only enhancing knowledge but also attitudes. The main objective of our specialised training program is to improve the performance of our Security Officers. Quality enhanced by continuous training and standards reinforcement is a key theme in our operational teams. This is achieved through our network of branches covering a broad area of South Africa.
Training and development programs are in progress for people from previously disadvantaged communities:
Our company is involved in the upliftment of previously disadvantaged communities through:
We have assisted in setting up a 51% Black owned business and are mentoring the directors to assist them in making the enterprise profitable
Our mentorship and succession planning initiative is aligned with our affirmative action process. The initiative is directed by our Group Managing Director and assesses the company’s human capital needs based on projected scenarios.
We have a Group bursary program offered to Black staff in particular, aimed at social investment and upliftment of the team who have given consistently good service to our companies.
This is a process which motivates all employees, thus making them partners in our business. Recognising and rewarding our outstanding performers is a critical process for enhancing quality. Our Eagles Award program provides the means for this process to occur. The greatest freedom one can give to another is to empower them to reach their true potential. Our recognition and reward focus is dedicated to those who lend their wings to others, enabling them to soar to even greater heights. The program includes:
Quarterly incentives with larger top-up awards for exceptional performance based on bettering last year’s financial performance, scoring on customer satisfaction and operational excellence.
Adhoc award for individuals who go the extra mile or beyond the call of duty, as recognised by Clients and colleagues.