|SELECTION & RECRUITMENT|
|Headhunt Field Specialists|
|ECR Screening and Database|
|Reference Checking when deemed necessary:|
|Credit Vetting / Financial Check|
|Character Reference Check|
|Qualification Verification Checks|
|Written Integrity Testing and Aptitude Tests for highly sensitive positions|
|Polygraph Testing in high security situations|
|Click Here To View Our BEE Recruitment Policy|
|Unique CBT developed [computer-based training] Induction Program. This program introduces all new Employees to the Group and includes all aspects of the business from historical overview to policies and procedures. The program is modular in approach and tests inductees to ensure that information has been learnt. Scores below certain thresholds require that inductees repeat the relevant module.|
|QUALITY PERSONNEL MANAGEMENT SYSTEM|
Our approach is to establish, document, implement, maintain and continually improve a quality management system that ensures that we consistently provide superior products and services based on our Client’s needs, which we enhance through ongoing measurement of customer satisfaction. Our quality is build on solid foundations:
Our mission is to develop a partnership with our Clients such that we clearly understand their needs and requirements, as this is paramount to a successful partnership.
We commit to the sound and thorough management of each and every site we control. Our flat and lean management structure, our high ratio of management to security personnel, our hands-on senior management involvement and our flexible management solutions ensure our success. We continually grow in expertise and as such, the basic fundamentals such as site control; uniform job descriptions and communication are systematically implements.
We provide carefully selected and inducted properly trained personnel who are suitable for their specific posts.
We operate on the credo: “document what you do and do what you document”.
Measurement is the key to our ongoing effectiveness and ranges from our overall customer comment card feedback system to site specific measurement processes.
We are unique in that we have an integrated management support structure that, in partnership with our Clients, continually analyses future scenarios while coping with day-to-day operations. In this way we trouble-shoot and innovate, providing new solutions, continually raising the quality bar.
|LOSS PREVENTION AWARENESS PROGRAMS|
|ALERTLINE Hotline – Anonymous Report of Business Abuse|
|Armed Robbery Survival Skills Workshop|
|Introduction to Retail Security Management|
|From Crime Scene to Court – The Legal Elements|
|Occupational Health & Safety – Assigned Persons|
|Hijack Survival Skills|
|[See EMPS Services Fact Sheets enclosed]|
|TRAINING & SKILLS DEVELOPMENT|
As a manpower business, the development of skills has always been a crucial aspect of our approach. We understand the need to constantly improve our human capital. The Skills Development process has enabled us to formalise our focus on the development of skills.
Our training policy is linked to our objective and strategy of aggressive growth. It is also linked to the goals and objectives of the Poslec Seta. Our training centres offer specialised training programs that address the needs of learners. The training enables the Security Officers to perform their daily tasks with more insight. Training is aimed at not only enhancing knowledge but also attitudes. The main objective of our specialised training program is to improve the performance of our Security Officers. Quality enhanced by continuous training and standards reinforcement is a key theme in our operational teams. This is achieved through our network of branches covering a broad area of South Africa.
|The following training is available to employees:|
|Site Specific Training|
|Public Relations / Customer Care Training|
|Standard Security Courses Accredited with PSIRA – Grades & Specialist qualifications|
|Functional & Skills Learning Courses|
|Security Supervision & Operations Management|
|Control Room Operations|
|Senior Security Management|
|Advanced Driving Course|
|Crime Prevention Courses|
|First Aid Training for Specific Individuals|
|Firearm: Basic, Intermediate & Advanced|
|Fire & Safety Officer|
|Fire Fighting Training|
Training and development programs are in progress for people from previously disadvantaged communities:
|Contact Centre Learnership for people with disabilities – we currently have 4 learners|
|In-house Induction program|
|In-house training of security staff|
Our company is involved in the upliftment of previously disadvantaged communities through:
|Providing financial assistance for education of employees|
|Employment Equity Procurement policy|
We have assisted in setting up a 51% Black owned business and are mentoring the directors to assist them in making the enterprise profitable
|Social investment programs:|
|Sponsorship for an employee to enable him/her.|
|MENTORSHIP & SUCCESSION PLANNING|
Our mentorship and succession planning initiative is aligned with our affirmative action process. The initiative is directed by our Group Managing Director and assesses the company’s human capital needs based on projected scenarios.
We have a Group bursary program offered to Black staff in particular, aimed at social investment and upliftment of the team who have given consistently good service to our companies.
|Salaries at Industry standards|
|Guaranteed 13th Cheque|
|Career Path Development|
|RECOGNITION & REWARD PROGRAM – EAGLE AWARDS|
This is a process which motivates all employees, thus making them partners in our business. Recognising and rewarding our outstanding performers is a critical process for enhancing quality. Our Eagles Award program provides the means for this process to occur. The greatest freedom one can give to another is to empower them to reach their true potential. Our recognition and reward focus is dedicated to those who lend their wings to others, enabling them to soar to even greater heights. The program includes:
|Eagle Awards Incentive Program|
Quarterly incentives with larger top-up awards for exceptional performance based on bettering last year’s financial performance, scoring on customer satisfaction and operational excellence.
|Eagle Business Unit Award|
|Top Business Unit of the year based on the incentive program criteria.|
|Eagle In Action Award|
Adhoc award for individuals who go the extra mile or beyond the call of duty, as recognised by Clients and colleagues.
|Eagle Recognition & Reward|
|Quarterly-based scheme aimed at staff who fall outside of the incentive program.|
|Eagles In Action Award|
|Adhoc award for individuals who “go the extra mile” as recognised by Clients and colleagues.|